Track: Smart Cities, Smart Tourism, and Internet of Things

Track Co-chairs:

Brian DONNELLAN, Maynooth University,

Chulmo KOO, KyungHee University,

Jaehyun PARK, Tokyo Institute of Technology,

Description and Topics of Interest:

Smart cities and tourism have become a core of interdisciplinary subject, in which IT roles have been enhanced as diverse meanings in the ICT-enabled urban societies. Therefore, the concept of smart cities and tourism involves two objectives. The one is to analyze the information environments of citizens and tourists in identifying what aspects of IT could support citizens and tourists’ behaviors and desires. The other is to synthesize desirable, feasible, and reliable features and functions of digital innovations for generating diverse solutions, concerning citizens’ and tourists’ information patterns and requirements in the urban cities. Based on this, many scholars in IS and Tourism have sought to reconfigure IT roles and values for theorizing the fundamental knowledge and practice of the smart cities and tourism.

In the previous studies, smart cities and tourism researchers have argued technology-driven urban socio-economic development in developing the quality of life (Caragliu, Del Bo, & Nijkamp, 2011; Zinam, 1989), in which IT have brought up diverse opportunities and challenges in the contemporary urban cities (Helfert, Krempels, Klein, Donellan, & Guiskhin, 2016). Thus, researchers and practitioners have considered a variety of positive paths of how the urban systems and design could be proposed by smart way of thinking, acting and organizing in the contemporary urban society. With this direction, smart tourism highlights digital convergence in content, devices, and services tourism. The convergence of tourism and information technology has offered new features and functions of IT-enabled products, systems, and services in tourism and hospitality business (Koo, Park, & Lee, 2017). These ICT-enabled innovations have brought up exceptional growth in multiple tourism and hospitality organizations (Gretzel, Sigala, Xiang, & Koo, 2015; Gretzel, Werthner, Koo, & Lamsfus, 2015). As a result, these tourism-related information service and platforms increased the number of end-users (i.e., tourists and citizens) and enabled individual travelers to more swimmingly manage their travelling schedule, especially as regards to their traveling patterns (e.g., preference, time, space, and budget). In addition, recently, radically developing technologies such as IoT have transformed a new paradigm of smart cities and tourism, and it calls for elusive knowledge and practical foundations from technology-driven infrastructure to social information systems and design. With this perspective, smart cities and tourism scholars have developed the definitions of smart tourism, focusing on IT values and roles in the multiple levels of knowledge and practice in offering applicable and desirable experiences within cities for citizens and tourists.

Despite its importance, IS research on smart cities and tourism is still scarce. We believe that smart cities and tourism call for more attention on the theoretical and methodological studies in theorizing diverse aspects of knowledge on the smart cities and tourism studies. Also, it needs diverse practical cases and experiments in suggesting several directions for the multiple social stakeholders and generating seamless potential business-design opportunities in an urban society and tourism industries as well. Therefore, PACIS 2018 invites multiple aspects of studies from diverse disciplined areas (e.g. IS, tourism & hospitality, design, management, social sciences, engineering, and so on).

This track of smart cities and tourism in the PACIS 2018, therefore, intends to foster research on inspiring empirical, theoretical, and case studies of Smart Cities and tourism that takes a socio-technical perspective on innovating and improving our working and living environment, which we believe is exciting and of high relevance for both academic and practical boundaries.

Best papers of this track will be fast tracked at the special issue, the journal title; “Asia Pacific Journal of Tourism Research (SSCI) ( It is the official journal of the Asia Pacific Tourism Association (Founded September 1995) and seeks to publish both empirically and theoretically based articles which advance and foster knowledge of tourism as it relates to the Asia Pacific region. (2016 Impact Factor: 1.051)

The workshop can include papers from diverse fields of IS related to Smart Cities and Tourism and Urban IoT technologies. Topics can include but are not limited to:

  • IoT and smart cities and tourism
  • Concepts and theories of smart cities and tourism
  • Case studies of smart cities and tourism
  • Technologies for design smart cities and tourism
  • Swarms, social network services and collective decision making in smart cities and tourism
  • IT architectures, models, and IT artifacts for smart cities and tourism
  • Design business models and the role of IT in smart cities and tourism
  • Barriers and ingredients for the developments of design smart cities and tourism systems
  • Acceptance, adoption, and diffusion of smart cities and tourism
  • Ensure privacy and security in designing smart cities and tourism
  • Policy, strategy, and management of smart cities and tourism
  • Smart cities and tourism business process
  • Network analysis of a networked smart cities and tourism industry
  • Business intelligence for smart cities and tourism technologies and services
  • Research methods for the analysis of smart cities and tourism-related phenomena


  • Caragliu, A., Del Bo, C., & Nijkamp, P. (2011). Smart cities in Europe. Journal of urban technology, 18(2), 65-82.
  • Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic Markets, 25(3), 179-188.
  • Gretzel, U., Werthner, H., Koo, C., & Lamsfus, C. (2015). Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior, 50, 558-563.
  • Helfert, M., Krempels, K.-H., Klein, C., Donellan, B., & Guiskhin, O. (2016). Smart Cities, Green Technologies, and Intelligent Transport Systems: 4th International Conference, SMARTGREENS 2015, and 1st International Conference VEHITS 2015, Lisbon, Portugal, May 20-22, 2015, Revised Selected Papers (Vol. 579): Springer.
  • Koo, C., Park, J., & Lee, J.-N. (2017). Smart Tourism: Traveler, Business, and Organizational Perspectives: Elsevier.
  • Zinam, O. (1989). Quality of life, quality of the individual, technology and economic development. American Journal of Economics and Sociology, 48(1), 55-68.