Track: Service Science, Service Design, and User Experience

Track Co-chairs:

Keng SIAU, Missouri University of Science and Technology, siauk@mst.edu

Na LIU, University of Sydney, liu.na@sydney.edu.au

Pei YIN, University of Shanghai for Science and Technology, pyin@usst.edu.cn

Description and Topics of Interest:

In this global, digital, and service-oriented economy, service science and service design are of critical importance to businesses, organizations, and countries.  Information systems and technologies are an enabling and an indispensable part of the service economy.  The emergence of this new economy has been heavily supported by innovative information technologies and systems that have enabled multiple parties to engage in designing, creating, implementing, and supporting the use of services.  This track serves as a forum for researchers, educators, and practitioners working in this area to meet and exchange ideas.  This track welcomes all aspects of research related to service science, service design, and user experience and is open to all types of research methods (e.g., simulation, survey, experimentation, case studies, action research, etc.).

Topics of interest include, but are not limited to:

  • Artificial intelligence and machine learning in service science
  • Business analytics for service science
  • Business models for service science
  • Cross cultural issues related to service science and service design
  • Customer participation in service innovation
  • Cyber security issues in service science
  • Design thinking for service science
  • Innovation in service science and service design
  • Methods, methodologies, techniques, and tools for service science
  • Mobile and social media for service science
  • Quality of user experience
  • Metrics to measure user experience
  • Research methodologies for service science
  • Robotics and automation in service science
  • Service economics, risk, and life cycle
  • Service operation and service (eco)system
  • Theory building related to service science, service design, and user experience